I’m writing this during the advent of Covid-19 to clarify my appointment protocols. If you have any questions or would like to make an appointment please contact me at info@lorilee.com or 415.563.8689.
If you or someone in your household has recently tested positive for Covid-19 please wait until your quarantine period is over before bringing in your instrument.
- Pre-Appointment:
Contact me and we can discuss what is happening with your instrument. In come cases a video conference between us could clarify issues. During the pre-appointment discussion I will make an estimate of time and cost. I am minimizing my contact with people and will only accept instruments outside as drop-offs, so unfortunately you cannot wait in my workshop while I work. Please note that repair involves play-testing your instrument. If you would prefer that I not play-test your instrument please let me know. There are some repairs I cannot make without play testing and in other instances repair may take longer or will be more difficult to complete without play-testing. - Preparing for Your Visit:
- Please make sure neither you nor anyone in your household is or has been sick or exposed to or tested positive for Covid-19 in the past two weeks. In particular if in the past two weeks you or someone in your household has symptoms such as fever, cough, shortness of breath, muscle pain, headaches, loss of taste or smell, or rashes please contact me to reschedule your appointment for later. There is no charge for rescheduling due to illness.
- Please wipe down your case and instrument with alcohol.
- Remove from the case anything besides the instrument. You should only give me your instrument and case: leave the case cover, swab cloth, and and cleaning cloth at home.
- Drop Off:
I will meet you outside to take your instrument. Please wear a face mask when meeting me. - Repairing the Flute:
I sterilize the instrument and case before beginning work. This will involve alcohol and disassembly and placement of components under a UV-C germicidal lamp. I do this both before working on the instrument and after working on the instrument.
After the first round of sterilization I will work on the instrument. If I see something that will require more time than estimated I will contact you before proceeding. After I finish my work I will once again sterilize the instrument. The total time for sterilization before and after repair is 50 minutes long. Because of the added time to clean instruments the minimum cost for repair is $40. You will need to leave your instruments for at least a day and ideally pickup the instrument on a different day. - Pick-Up and Payment:
I can receive payment electronically through PayPal, a bank transfer through a service like Zelle, check, and cash.
I will meet you outside with your instrument. Please wear a face mask when meeting me. If you have a vehicle you are encouraged to look at your instrument in the car and test it out. If you have questions or concerns we can discuss them in person. If you would like me to do additional work on your instrument please understand that I will need to go through the sterilization process again which will be an additional cost.