I’m writing this during the advent of Covid-19 to clarify my new appointment protocols. If you have any questions or would like to make an appointment please contact me at info@lorilee.com or 415.563.8689.
- Pre-Appointment:
Contact me and we can discuss what is happening with your instrument. Ideally we would also video conference so I see you and the instrument. During the pre-appointment discussion I will make an estimate of time and cost. I am minimizing my contact with people and will only accept instruments outside as drop-offs, so unfortunately you cannot wait in my workshop while I work. I also want you to understand that often repair involves play-testing your instrument. If you would prefer that I not play-test your instrument please let me know. There are some repairs I cannot make without play testing and in other instances repair may take longer or will be more difficult to complete without play-testing. - Preparing for Your Visit:
- Please make sure neither you nor anyone in your household is or has been sick or exposed to Covid-19 in the past two weeks. In particular if in the past two weeks you or someone in your household has symptoms such as fever, cough, shortness of breath, muscle pain, headaches, loss of taste or smell, or rashes please contact me to reschedule your appointment for later. There is no charge for rescheduling due to illness.
- Please wipe down your case and instrument with alcohol.
- Remove from the case anything besides the instrument. You should only give me your instrument and case: leave the case cover, swab cloth, and swab at home.
- Drop Off:
I will meet you outside to take your instrument. Please wear a face mask when meeting me. - Repairing the Flute:
On a work day I take my temperature to note if I have a fever. I sterilize the instrument and case before beginning work. This will involve wiping with alcohol and disassembly and placement of components under a UV-C germicidal lamp. I do this both before working on the instrument and after working on the instrument.
After the first round of sterilization I will work on the instrument. If I see something that will require more time than estimated I will contact you before proceeding. While I work I will wear a face shield. After I finish my work I will once again sterilize the instrument. The total time for sterilization before and after repair is 15-50 minutes long. - Pick-Up and Payment:
I can receive payment electronically through PayPal, a bank transfer through a service like Zelle, check, and cash.
I will meet you outside with your instrument. Please wear a face mask when meeting me. If you have a vehicle you are encouraged to look at your instrument in the car and test it out. If you have questions or concerns we can discuss them in person. If you would like me to do additional work on your instrument please understand that I will need to go through the sterilization process again which will be an additional cost.